Terms and Conditions

1. About these terms

These Website Terms and Conditions (“Terms”) govern your use of liftclinic.org and related online content, enquiry and booking functions operated by Peak Health Consultancy Pte. Ltd. (UEN 201804876H), trading as liftCLINIC (“liftCLINIC”, “we”, “us” or “our”). By using the website, you agree to these Terms. If you do not agree, please stop using the website.

Additional terms may apply to appointments, assessments, procedures, programmes, memberships, medicines, products or third-party services. Those additional terms, together with any fee, consent or cancellation information provided at booking, form part of your agreement with us. If a specific written term conflicts with these general Terms, the specific term applies to that service.

2. Website information is not medical advice

Website content is provided for general information and education. It does not constitute a medical diagnosis, personalised treatment plan, prescription, emergency service or substitute for consultation with an appropriately qualified healthcare professional who can consider your full circumstances.

Health information changes over time and may not apply to you. Do not start, stop or change medication, delay care or disregard professional advice solely because of website content. No clinician-patient relationship is created merely by visiting the website, sending an enquiry, following us on social media or receiving a general response.

3. Emergencies and urgent problems

liftclinic.org, email, website forms and WhatsApp are not monitored as emergency services. If you may be experiencing a medical emergency, severe or rapidly worsening symptoms, or thoughts of harming yourself or another person, call 995 or attend the nearest emergency department. Do not wait for a reply from liftCLINIC.

4. Enquiries and appointments

An enquiry or booking request is not confirmed until liftCLINIC accepts it and communicates confirmation. We may request identity, health or administrative information before deciding whether a service is appropriate. We may decline, defer, reschedule or refer a person elsewhere where clinically appropriate, outside our scope, required by law, or necessary for patient or staff safety.

Please provide accurate contact and health information and tell us promptly if it changes. You are responsible for attending on time, following preparation instructions and informing us of relevant symptoms, diagnoses, allergies, medications, pregnancy, contraindications or other factors that could affect safe care.

5. Communications

You may contact us through the channels displayed on the website. Electronic communication may be delayed, intercepted, misdirected or accessed through a shared device. Avoid sending highly sensitive information unless requested and an appropriate method has been agreed. We may place relevant messages into the medical record and may contact you through the details you provide for appointments, results, billing, safety and continuity of care.

6. Teleconsultations

Remote consultation is offered only when the clinician considers it clinically appropriate and where liftCLINIC is authorised to provide the service. You must accurately state your identity, current physical location and contact details, participate from a reasonably private setting, and use a device and connection suitable for real-time communication.

For a first remote consultation, real-time two-way audiovisual communication may be required by Singapore law. A clinician may stop or convert a teleconsultation to an in-person assessment, request examination or testing, or arrange urgent escalation if remote care is not safe or sufficient. A teleconsultation does not guarantee a diagnosis, prescription, medical certificate, referral or particular treatment.

Unless we expressly agree otherwise and it is legally permitted, our healthcare services are provided in Singapore. If you are outside Singapore, local laws, licensing, prescribing, insurance and emergency arrangements may limit what we can provide.

7. Fees, GST and payment

Fees displayed on the website are in Singapore dollars and will state whether Goods and Services Tax (“GST”) is included or excluded. Prices may change before a booking is confirmed. The applicable fee is the fee confirmed to you for the service, together with any additional cost that you approve or that becomes reasonably necessary during care.

Unless otherwise agreed, payment is required before an assessment or at the time specified in the booking confirmation. We may use a third-party payment provider. You are responsible for providing valid payment information and for charges imposed by your bank or payment provider.

8. Cancellations, rescheduling, late arrival and no-show

Unless a service-specific term says otherwise, you may cancel or reschedule without charge by giving more than 24 hours’ notice. A cancellation or rescheduling request takes effect when received by liftCLINIC through the designated booking channel.

For cancellation or rescheduling with 24 hours’ notice or less, late arrival that materially reduces the appointment, or failure to attend, we may charge or retain all or part of the booked fee. We may waive a charge where we accept that exceptional circumstances apply. If liftCLINIC cancels an appointment and cannot provide a suitable alternative, amounts paid for the affected service will be refunded or credited, as agreed with you.

9. Packages, programmes and memberships

A package, programme, credit or membership is governed by the specific duration, inclusions, eligibility criteria, review rules, expiry, billing, cancellation and refund terms supplied for that offering. Unless expressly stated, unused sessions, credits or benefits are not cash, are not transferable and are not guaranteed to remain available after expiry or termination.

Participation may require ongoing clinical suitability, safety screening, truthful logging or supporting evidence. We may modify, suspend or end participation where necessary for safety, non-payment, misuse, material non-compliance or legal and operational reasons, subject to any rights that cannot lawfully be excluded.

10. Tests, measurements and third-party services

Laboratory tests, imaging, devices, body-composition measurements, fitness assessments and other investigations have technical limits and may be affected by timing, preparation, biological variation, device performance and third-party processes. Results must be interpreted in clinical context and may require confirmation or follow-up.

Where a laboratory, pharmacy, specialist, trainer, coach, software platform or other third party provides a service directly to you, its own terms, privacy policy, fees and professional responsibilities may apply. We are not responsible for a third party’s independent acts or omissions except to the extent liability cannot lawfully be excluded.

11. Medicines and prescriptions

All prescribing, dispensing, supply and continuation of medicines are subject to clinical assessment, legal and professional requirements, availability and the clinician’s judgement. No website statement, booking or payment guarantees a prescription, dose, refill, medical certificate or particular medicine. You must disclose relevant medicines, allergies, adverse effects, pregnancy or pregnancy plans and changes in health, and follow instructions for monitoring and review.

12. Medical aesthetic treatments

Medical aesthetic treatments are medical procedures and require a separate consultation, suitability assessment and informed consent. Outcomes vary and no particular result is guaranteed. Procedure-specific risks, alternatives, aftercare, pricing and consent information provided to you will apply in addition to these Terms.

13. Coaching, training and digital programmes

Coaching, exercise, nutrition and digital-programme content supports but does not replace medical assessment or emergency care. Follow instructions within your abilities, stop if you develop concerning symptoms, and seek appropriate medical advice. Access to a third-party app or platform may be subject to that provider’s availability and terms.

14. Intellectual property

Unless otherwise stated, liftCLINIC or its licensors own the website and its text, graphics, branding, photographs, videos, downloads and other content. You may view and print a reasonable copy for personal, non-commercial use. You must not reproduce, republish, sell, scrape, modify, frame, distribute or exploit website content, branding or materials without prior written permission, except where permitted by law.

15. Acceptable use

You must not use the website to break the law, infringe another person’s rights, impersonate another person, submit false or harmful information, transmit malware, probe or bypass security, overload the service, scrape data at scale, interfere with operation, or attempt unauthorised access to systems or records. We may restrict or block access where reasonably necessary to protect patients, staff, systems or legal rights.

16. Third-party links and embedded services

The website may link to or embed third-party websites, maps, social-media content, booking tools, payment services or other resources. Links are provided for convenience and do not necessarily constitute endorsement. We do not control third-party content, availability, security or privacy practices and encourage you to review the relevant third-party terms.

17. Website availability and accuracy

We aim to keep website content useful and current but do not guarantee that it is complete, error-free, continuously available or suitable for every purpose. We may correct, withdraw or change content and functionality without notice. Appointments, clinicians, products, medicines, prices and services remain subject to availability and clinical or regulatory requirements.

18. Liability

To the fullest extent permitted by law, liftCLINIC is not liable for loss arising solely from reliance on general website content, inability to access the website, or third-party websites and services outside our control. Where liability cannot be excluded, it will be limited only to the extent permitted by applicable law.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of a duty that cannot legally be excluded, or any right or remedy that cannot be excluded under Singapore law. Clinical care is also governed by applicable healthcare laws and professional duties.

19. Privacy

Our collection, use, disclosure, retention and protection of personal data and health information is described in our Privacy Policy. The Privacy Policy is a notice and is not incorporated as consent merely because you visit the website; any consent required for a specific purpose will be obtained in an appropriate manner.

20. Changes to these Terms

We may update these Terms to reflect changes in law, guidance, services or website functions. Revised Terms will be posted with a new “Last updated” date. Changes apply from the stated effective date and do not retrospectively remove rights already accrued.

21. General legal terms

If a provision of these Terms is found invalid or unenforceable, the remaining provisions continue to apply. A failure or delay in enforcing a right is not a waiver. You may not assign your rights under these Terms without our written consent. These Terms do not create a partnership, agency or employment relationship.

22. Governing law and jurisdiction

These Terms are governed by the laws of Singapore. The courts of Singapore have non-exclusive jurisdiction, subject to any mandatory consumer right or other rule that applies.

23. Contact

Peak Health Consultancy Pte. Ltd., trading as liftCLINIC
218 Pasir Panjang Road
Icon @ Pasir Panjang #02-08
Singapore 118579
Email: Contact@liftclinic.org
WhatsApp/telephone: +65 8892 8415